--- title: Summary of CMS COVID-19 Nursing Home Visitation Memo description: Access our at-a-glance summary of CMS and CDC guidance on COVID-19 nursing home visitation, as well as compassionate care. image: https://info.primecaretech.com/hubfs/Email%20Banners/cms-covid-and-compassionate-care-guidance.png --- [![PCT PCD Email Signature (524 x 102 px) (300 x 100 px) (1)](https://www.primecareholdings.com/hs-fs/hubfs/PCT%20%20PCD%20Email%20Signature%20(524%20x%20102%20px)%20(300%20x%20100%20px)%20(1).png?width=300&height=100&name=PCT%20%20PCD%20Email%20Signature%20(524%20x%20102%20px)%20(300%20x%20100%20px)%20(1).png) ](https://www.primecareholdings.com/prv) [![Request A Demo](https://no-cache.hubspot.com/cta/default/79917/f5e6168c-e0a4-45aa-912f-32a380cc04e5.png)](https://cta-redirect.hubspot.com/cta/redirect/79917/f5e6168c-e0a4-45aa-912f-32a380cc04e5) ###### 1 min read # [Summary of CMS COVID-19 Nursing Home Visitation Memo](https://www.primecareholdings.com/news/summary-of-cms-covid-19-nursing-home-visitation-memo) By [Prime Care Tech Marketing](https://www.primecareholdings.com/news/author/prime-care-tech-marketing) on Mon, Sep 28, 2020 @ 07:45 AM ![CMS Guidance](https://info.primecaretech.com/hubfs/Email%20Banners/cms-covid-and-compassionate-care-guidance.png) [![cms-covid-and-compassionate-care-guidance](https://info.primecaretech.com/hubfs/Email%20Banners/cms-covid-and-compassionate-care-guidance.png)](https://info.primecaretech.com/hubfs/Infographics/cms-guidance-covid-1.pdf) Last week, the Centers for Medicare and Medicaid Service (CMS) issued a [COVID-19 Nursing Home Visitation Memorandum](https://www.cms.gov/files/document/qso-20-39-nh.pdf) consistent with the Centers for Disease Control and Prevention (CDC) guidance. This is good news in addressing ongoing concerns about the psychosocial well-being of residents who've been disconnected from families due to COVID-19.  Understanding that this is yet another change for you to review and revise your policies around, we've summarized the recommendations and [at-a-glance infographic](https://info.primecaretech.com/hubfs/Infographics/cms-guidance-covid.png) and included it below.  The memo also explains that compassionate care does not just refer to end-of-life and may include residents: - Recently-admitted/struggling with transition - Grieving recent friend/family death - Needing encouragement to eat/drink - Experiencing emotional distress, seldom speaking or frequently crying The goal of the memo goes beyond guidelines to encourage person-centered caregiving during this time. SNFs should consider the residents’ physical, mental, and psychosocial well-being, and support their quality of life. [![GET THE INFOGRAPHIC](https://no-cache.hubspot.com/cta/default/79917/c2c82d94-b10f-4d05-987d-ad24e5899bda.png)](https://cta-redirect.hubspot.com/cta/redirect/79917/c2c82d94-b10f-4d05-987d-ad24e5899bda)   - [Tweet](https://twitter.com/share) ![Prime Care Tech Marketing](https://info.primecaretech.com/hubfs/Branding%20(PCT-Logos-Pics)/PCT-Trans.png) #### Written by [Prime Care Tech Marketing](https://www.primecareholdings.com/news/author/prime-care-tech-marketing) [**](https://www.facebook.com/primecaretechnologies) [**](https://www.linkedin.com/company/prime-care-technologies/) [**](https://twitter.com/PrimeCareTech) ###### [** Previous Post](https://www.primecareholdings.com/news/7-focus-areas-from-the-coronavirus-commission-on-nursing-homes) [![](https://info.primecaretech.com/hubfs/Email%20Banners/7-focus-areas-coronavirus-commission.png) ](https://www.primecareholdings.com/news/7-focus-areas-from-the-coronavirus-commission-on-nursing-homes) ###### [7 Focus Areas from the Coronavirus Commission on Nursing Homes](https://www.primecareholdings.com/news/7-focus-areas-from-the-coronavirus-commission-on-nursing-homes) ###### [Next Post **](https://www.primecareholdings.com/news/5-tech-tactics-snfs-are-using-to-combat-covid-19) [![](https://info.primecaretech.com/hubfs/Email%20Banners/Helping-SNFs-Combat-Covid-19.png) ](https://www.primecareholdings.com/news/5-tech-tactics-snfs-are-using-to-combat-covid-19) ###### [5 Tech Tactics SNFs Are Using to Combat COVID-19](https://www.primecareholdings.com/news/5-tech-tactics-snfs-are-using-to-combat-covid-19) ##### Healthcare & Senior Care Apps Healthcare & Senior Care Apps [managed care MASTER](https://www.managedcaregroup.net) [primeCLAIMS](https://www.myprimeclaims.com)  [primeVIEW](https://www.primeviewanalytics.com) ##### IT Services IT Services [primeARCHIVE](http://www.primecaretech.com) [primeBENEFITS](https://www.primeforcetech.com) ##### Company Info Company Info ##### Contact Us Contact Us Copyright Prime Care Holdings, Inc. © 2026 ** ![](https://px.ads.linkedin.com/collect/?pid=5568764&fmt=gif)